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Terms & Conditions

General Conditions of Use, Sale and Privacy Policy

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website hereinafter "the Website", of which International Distribution Group, LTDA, SA (hereinafter THE COMPANY ) with RUC 1208925-1-583825 DV16 and address in Juan Diaz Ciudad Radial, Panama, Panama.

We ask you to read these Conditions carefully:

Through its site, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "CLIENT", which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of CLIENT implies adherence to the Conditions of Use of the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to natural or legal persons that do not register or initiate a product purchase (hereinafter, "Users"). In this sense, the Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, to the extent that this may be applicable to them.

We kindly ask you to read these General Conditions of Use, Conditions of Sale and Privacy Policy carefully before placing the order. If you do not agree with all the General Conditions of Use, Conditions of Sale and Privacy Policy, you should not place any order.

1. Contents and Information Provided on the Website

THE COMPANY reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time. THE COMPANY makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of THE COMPANY, it will be corrected immediately. If there is a typographical error in any of the prices shown and a CUSTOMER has made a purchase decision based on said error, THE COMPANY will notify the CUSTOMER of said error and the CUSTOMER will have the right to cancel their purchase at no cost on their part.

The contents of THE COMPANY's website may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the CLIENT will have the right to cancel the purchase at no cost on their part.

2. Sales System

To make a purchase, the user can choose between different ways of sending us their order:

Internet through the "shopping cart"

On the CUSTOMER service phone: +507 290-6278 or +507 6233-4981

By WhatsApp +507 6233-4981

By email to:

3. Applicable Taxes

The prices of the products displayed on THE COMPANY's website do not include the ITBMS (7%) of the Republic of Panama, which will be applied to all your purchases.

4. Our Responsibility

THE COMPANY does not assume any derivative responsibility, by way of example, but not limited to:

Of the use that the CLIENTS or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the contents of the Website or third parties.

Of the eventual damages and losses to the CLIENTS or Users caused by a normal or abnormal operation of the search tools, the organization or the location of the contents and / or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.

Of the contents of those pages that CLIENTS or Users can access from links included in the Web, whether authorized or not.

Of the acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY through contractual means.

The access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the Internet use control tools with The purpose of avoiding (i) access to materials or content not suitable for minors, as well as (ii) sending personal data without the prior authorization of their parents or guardians.

Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or link websites, nor will it be liable, therefore, for any damages and losses suffered. CLIENTS or individual and / or collective Users as a result of said communications and / or dialogues.

THE COMPANY will not be liable in any case when:

Errors or delays in accessing the Website by the CLIENT when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, unforeseeable causes or force majeure and any other unforeseeable contingency beyond the good faith of THE COMPANY.

Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operational.

Of the errors or damages produced to the website due to an inefficient use of the service and in bad faith by the CLIENT.

Of the non-operability or problems in the email address provided by the CLIENT to send the order confirmation.

In any case, THE COMPANY undertakes to solve the problems that may arise and to offer all the necessary support to the CLIENT to reach a quick and satisfactory solution to the incident.

Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.

5. Buyer's Rights and Return Policy

THE COMPANY does not guarantee its CUSTOMERS the availability or delivery time of the products offered on its website, except for the products in which a specific guarantee is expressly cited. The catalog shown is merely indicative since manufacturers or distributors do not notify stocks in advance or guarantee delivery times. This situation prevents THE COMPANY from being able to accurately inform its CUSTOMERS about the availability of the products, as well as guaranteeing a specific delivery period that, in any case, will depend on the time it takes the manufacturer or the distributor to supply the product. product.

THE COMPANY guarantees its CLIENTS the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.

The CLIENT will have a period of seven days from the receipt of the order to terminate the contract and return the purchased product. The CLIENT will communicate to THE COMPANY within the stipulated term and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with a copy of the issued TAX INVOICE, with the CLIENT paying the return costs.

The CUSTOMER may return any item that has been purchased from THE COMPANY as long as the products have not been opened or used and retain their original seal or packaging. In these cases, THE COMPANY will return the purchase money through a credit card payment or by bank transfer to the account indicated by the CLIENT depending on the client's original payment method.

If a product other than the one requested by the CLIENT were delivered by mistake by THE COMPANY, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.

For any incident related to the return of items from our store, you can contact our CUSTOMER Service Department via email: or by phone at 290-6278.

6. Obligations of the CLIENT

The CUSTOMER of THE COMPANY undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times.

The CLIENT agrees to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by THE COMPANY.

Likewise, you undertake to keep your personal access codes to our website confidential and with the utmost diligence.

The CUSTOMER undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual merchandise delivery schedule (Monday through Friday from 8:00 am to 5:00 pm). In case of breach by the CLIENT of this obligation, THE COMPANY will not have any responsibility for the delay or impossibility of delivery of the order requested by the CLIENT.

7. Privacy Policy

CLIENTS and Users undertake to browse the website and use the content in good faith.

The data of the CUSTOMERS will be used for the sending by email of the sales made by THE COMPANY and for the delivery of the purchases.

By simply visiting the Web, Users do not provide any personal information or are obliged to provide it.

THE COMPANY undertakes to keep the maximum reserve and confidentiality regarding the information provided to it and to use it only for the indicated purposes.

THE COMPANY presumes that the data has been entered by its owner or by a person authorized by her, as well as that they are correct and exact.

The CUSTOMERS are responsible for updating their own data. At any time, the CLIENT will have the right of access, rectification, cancellation and opposition to all their personal data included in the different registration forms. To modify or update their personal data, the CLIENT must access, to the "My Account" section. To cancel your account write an email from the email of your account to with the subject "Cancel account".

Therefore, the CLIENT is responsible for the veracity of the data and THE COMPANY will not be responsible for the inaccuracy of the personal data of the CLIENTS. In accordance with current legislation on data protection, THE COMPANY has adopted the appropriate security levels for the data provided by CUSTOMERS and, in addition, has installed all the means and measures at its disposal to prevent loss, misuse, alteration, unauthorized access and extraction thereof.

8. Nullity

In the event that any clause of these Conditions of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these Conditions of Use.

THE COMPANY may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of them unless expressly recognized by THE COMPANY or prescription of the action that in each case corresponds.

9. Modification of the Conditions of Use

THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, THE COMPANY recommends that the CLIENT read them carefully each time he accesses the Website.

CLIENTS and Users will always have these Conditions of Use in a visible place, freely accessible for any queries they want to make. In any case, the acceptance of the Conditions of Use will be a prior and indispensable step to the acquisition of any product available through the Website.

10. Applicable Law and Competent Jurisdiction

The purchases made with THE COMPANY are subject to the legislation of the Republic of Panama.